Refund and Returns Policy

We want you to be happy with your purchase. If something isn’t right, you can request a return under the rules below.

Timeframes

• Returns are accepted within 14 calendar days from the date you receive the order.

• Please report damage or incorrect items within 48 hours of delivery.

Return conditions

• Items must be new, unused, in their original factory packaging with all seals and labels intact.

• For sports nutrition/supplements and any food products, returns are accepted only if the packaging is unopened for hygiene reasons.

• Not eligible for return: opened/used products, personalized items, gift cards, digital goods, and items marked Final Sale.

How to request

1. Email support@gymtrainer.shop with the subject “Return”, including your order number, item(s), and reason.

2. We’ll send instructions and the warehouse address.

3. Ship the item(s) within 7 days after approval. Tracked shipping is recommended.

Shipping & costs

• Return shipping is paid by the customer, except in cases of our defect/error.

• The sender bears the risk of loss during return transit until we physically receive the parcel.

Refunds

• After receiving and inspecting the goods, we’ll refund to the original payment method within 7–14 business days.

• Bank/payment processor fees and the original shipping cost (if any) are non-refundable, except where the issue is our defect/error.

Exchanges

• Exchanges are processed via a refund and placing a new order.

If mandatory local laws set different rules, the law prevails.
Questions? Contact support@gymtrainer.shop